Disconnect the HDMI cables from all devices and clear the data and cache from the ExternalInputServices app (Android TV™ and Google TV™ models).Note: When using eARC, a Premium HDMI cable should be used or audio issues may occur. Avoid using long cables and remove any adapters or extenders. My system won’t update without a reset Bridge. Then I'll reset controller (android) if need be. Don’t ignore them, think of it as your ‘virtual’ Sonos museum, remind yourself of all the fun you had with those old products when you see them on your account. Is there I way I can go into the sonos webpage, login, go to my products (which will show hardware and software from the beginning of time) and just delete the hardware or software I want to delete. Make sure you are using a high-speed HDMI cable and it's securely connected to the HDMI ports labeled HDMI IN (ARC or eARC) port of the TV and to the HDMI OUT (ARC or eARC) of the audio device. They only remove themselves if they get a registered to another account. Note: This setting may be different or may not be available on some products. Check your audio system settings, the Audio Return Channel ( ARC/eARC) or the TV Audio Input Mode setting should be set to On or Auto.Avoid using long cables, adapters, and extenders. When replacing the HDMI cable, it's recommended that the replacement HDMI cable is new or a known working cable in good condition.If the audio system is not listed, then replace the HDMI cable. Check the BRAVIA Sync device list on your TV, your audio system should be listed if both devices are properly connected with ARC/eARC activated.Perform a power reset of your TV and audio system.If model-specific information is required in order to complete any of these steps or to determine if your product supports the ARC/eARC feature, refer to the Check if the issue is resolved after each step that's performed. Perform the steps as needed to help resolve your issue. For information on the ARC feature, see the article What is the Audio Return Channel (ARC) feature?. If only one device is compatible, the ARC/eARC feature can't be activated and you'll need to connect the audio system with an optical cable or audio cable to get sound from your TV. A separate article is available with various connection options for how to hear the TV sound through speakers of a stereo receiver or home theater system.Most devices that support the ARC or eARC feature will have one or more HDMI ports labeled (ARC or eARC/ARC). The ARC feature eliminates the need to use an additional composite audio cable or an optical cable when connecting an audio system to a TV. Verify that both the TV and the audio system you are using are compatible with the ARC feature.This article is provided to help troubleshoot the Audio Return Channel (ARC) or Enhanced Audio Return Channel (eARC) feature not working with your TV and audio system when both are compatible with the HDMI® ARC/eARC feature.
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